Article 1 Definitions

1.1 In these General Conditions the following definitions are used:

Consumer The party that makes a purchase via OST for an Event;

General Conditions These General Conditions of OST;

Order number The Number, linked to a certain customer/order, which is mentioned on the (purchased) ticket.

Entrance fees Ticket price, without any additional costs.

Events Public or private event – by way of example, but not exclusively – a
Festival offering workshops, shows and parties relating to Latin dances and related dances.

Location The place where the event is being held.

Organizer The party, committed to, and responsible for organizing the event;

Agreement The Agreement between the Organiser and the Consumer concerning the providing of services against payments in relation to an Event, which has been established through mediation of OST.

OST The company OST established statutorily in Amsterdam and with offices at Haarlemmermeerstraat 52, 1058 KB Amsterdam, The Netherlands, also known as

Ticket The proof of admission to an event, also Eticket;

Internet site of OST This is


1.2 The headings above the articles of these General Conditions are only for the
interpretation of these articles and have no further meaning.

1.3 The present General Conditions apply to all services and offers which are performed or done
by OST, for every Ticket order by the Consumer through OST and any agreement. Deviation from these General Conditions can only be done in writing, under the condition that it is validly signed. In that case, all remaining provisions of these General Conditions will continue to apply.

1.4 The Agreement is subject to the General Conditions of the Organiser as are the General
Conditions for location holders. In case of conflict between these General Terms and above
mentioned General Conditions, the General Conditions of OST prevail. In case of conflict between the General Conditions of the Organiser and those of the location holders, the General
Conditions of the Organiser prevail.


Article 2 Establishment of the Agreement

2.1 OST acts as a mediator between the Consumer and the Organiser, in offering and
selling Tickets, in the formation of the Agreement between Consumer and Organiser. OST is explicitly not part of the Agreement which is established by the Purchase of a Ticket. The Agreement should be in accordance with the provisions of Article 2.2 after the Consumer has placed an order for one or more tickets through OST. OST provides tickets for a certain event on behalf of the Organiser. The sending of Tickets through OST takes place on behalf of the Organiser.

2.2 The formation method of the contract:

I. If and when the Consumer and OST have determined the date of the order, the rank of
the Ticket, the number of Tickets, the price of the Tickets and any additional costs, the
reservation will be included in the automated reservation system of OST as

II. Agreement is final if and when OST has received the Consumer’s payment (or
authorisation of payment);

The Agreement will be confirmed to the Consumer by e-mail;

2.3 An Order is irrevocable for the Consumer. It is not possible to subject a completed
Agreement to changes. Cancellation of the Agreement is only possible with the consent of OST.


Article 3 Tickets

3.1 Tickets delivered by OST are and will remain the property of the Organiser and will
be supplied to the Consumer by OST under the condition that, without prior written
permission of the Organiser and / or OST the following is not allowed:

I. To sell the Tickets to third parties, or to offer the Tickets in any other manner in a
commercial way, directly or indirectly to third parties;
II. To offer the Tickets in commercial manifestations - in any way - or to refer the tickets in
another way;
III. If the situation as describes in I. or II occurs OST and/or the Organiser can make the
Tickets invalid; holders of such a Ticket can be denied access to the event, with no right to

3.2 In addition, OST and/or Organiser may also impose a ‘to be determined’ fine on the

3.3 Only the holder of the Ticket, who presents the Ticket first at the start of the event, can

3.6 OST and/or Organiser reserve the right to limit the number of transactions for
Tickets. Transactions which exceed this limit can be adjusted/cancelled for the excess
(above the maximum) purchased tickets.

3.4 The prices for Tickets may be higher than the price printed on the tickets by OST,
due to possible additional costs for reservation, payment and/or delivery. The statutory tax rates may apply.

3.5 If there will be additional costs they will be shown in the order. There are no other costs than the calculated costs shown.

3.6 OST strives to send the Tickets to the Consumer before the start of the event, but at
least within 7 days after receipt of full payment. If the tickets aren’t received by the
Consumer within 7 days, then the Consumer needs to contact OST in writing (by letter or
e-mail) at (This email address is being protected from spambots. You need JavaScript enabled to view it.). If this period expires, OST will assume that
Tickets have been received properly by the Consumer.

3.7 After receiving the Tickets, the Consumer is expected to check the Tickets. In case of a
faulty delivery, e.g. in the case of incorrectly printed tickets (wrong price / location or event)
the Consumer receives a new delivery at his first written request and without additional
costs, provided that the Consumer returns the already delivered tickets to OST.
Such arequest should include relevant information and relevant reasons. If the Consumer has not
informed OST in writing within 7 days before the event starts, OST may decide not to
exchange tickets.

3.8 OST always reserves the right to refuse Orders from Consumers.


Article 4 Payment method

4.1 OST accepts various payment methods.
The availability of payment methods for an Order of a certain Event may vary per

4.2 The websites and/or the part of the website designed to sell Tickets is secured, so that
your data cannot be abused.

4.3 OST has set additional safety measures for the use of payment methods. It is therefore possible that some payment methods are not available to everyone.


Article 5 Liability

5.1 OST cannot be regarded as Organiser of the Event and is therefore not responsible
for and gives no guarantees on the (artistic) quality and content of the Event and the
proceedings in or around the Location and based on this, does not accept any liability on this

I. When and if the Event is cancelled by the Organiser or the Location Holder OST will
never reimburse more than the ticket price to the Consumer, if this has demonstrably been
paid to OST. If the transaction fees are included in the Ticket price, the reimbursement may not always include these transaction fees. Any additional costs paid by the Consumer for the use of OST’s services will not be reimbursed. OST does not accept liability for any, directly or
indirectly made costs and/or expenses and/or any other damages that the Consumer may

II. If the Organiser cancels the Event, Consumer can have the Ticket price reimbursed but only if the cancellation is announced/has come to the attention of OST up to 7 days before date of the Event. In case of cancellation within 7 days before the date of the Event reimbursement can not be guaranteed by OST.

III. Sections I and II of this Article only apply if the purchase of the Ticket has been done from the website of OST. Sections I and II of this Article do not apply if the Ticket has been purchased from the website of the Organiser or another seller of Tickets, even if the Organiser or seller uses an online payment and registration system of OST and even if the Ticket has the name on it.
5.3 If and as far as OST has transferred the amount, paid by the Consumer in respect of
the delivery of Tickets for the Event, to the Organiser of the Event and the latter is not willing
or able to refund the concerning amount to OST in case of a cancellation of the Event,
OST is not obliged to refund the amount paid to OST by the Consumer.

5.4 OST can never be held responsible for any damages resulting from death, injury,
accidents, hurt, loss, damages or theft caused by the Consumer before, during or following a
visit to the Event or Location.

5.5 If and as far as OST cannot fullfill (part of) its obligations to the Consumer due to force
majeure, the Consumer can in no way claim any rights to compensation in this case.

5.6 Force majeure includes: war, threat of war and turmoil, obstructing measures of both
domestic and foreign governments, death of one or more members of the royal family,
serious calamities, fires, strikes, failure of and damage to equipment and equipment of
control systems, obstruction/ strike of transportation, flood, exclusions and sabotage and any
unforeseen circumstances both domestic and in foreign countries in general, as a result of
which compliance with the Agreement can no longer be reasonably expected of OST.

5.7 OST accepts no liability for loss of or damage to Tickets by the Consumer by any
cause. From the moment the Ticket is made available to the customer, the risk of loss, theft,
damage or abuse of the Ticket is for the Consumer.

5.8 OST is not liable for the purchase and delivery of Tickets that do not occur at/by

5.9 OST is also not liable for Agreements which, whether or not requested by the
Consumer, are not entirely settled by OST and in which a third party, such as a cash
register at the Location, is directly or indirectly involved.

5.10 As far as liability of OST is excluded or limited, this also applies to the liability of the
members of staff and/or assistants of OST.

5.11 If Consumer is denied entrance with a Ticket purchased from OST, Consumer can get reimbursment on the conditions that Consumer has made explicit efforts to reach Customer Services of OST by email at the time of the denial of entrance.


Article 6 Privacy

6.1 OST processes the Consumer’s personal data in accordance with the Dutch Data
Protection Law.

6.2 The data will be stored and processed in an automatic system and it will be used to clarify,
design or modify the Agreement to the extent necessary by OST. Personal data and demographic data of the Consumer given in relation to the registration to the Event, will also be available to the Organiser, since the Organiser is party to the Agreement.

6.3 If the Consumer specifically gives permission, this data will be used for commercial
purposes, including processing for direct marketing purposes. This processing is also performed by third parties. The Consumer has the right to oppose the processing for direct marketing purposes and commercial purposes. On the first request of the Consumer, OST will immediately terminate this method of data treatment.


Article 7 Intellectual Property Rights

7.1 All intellectual property rights concerning the name, logo, and any text and (advertising)
music as well as the business formula in general used by OST, is held by OST. The
Consumer is not allowed, directly or indirectly disclose and/or duplicate or otherwise use
this, without prior written consent of OST.

7.2 All intellectual property rights relating to the name of the Event, the Location, logos, etc.
are held by either the Organiser or the original legal owners of the Event or the Location
holder. The Consumer is not allowed, directly or indirectly disclose and/or duplicate or
otherwise use this, without prior written consent of the involved legal owners.


Article 8 Rules of conduct of Organisers and Locations

8.1 The Consumer must at all times abide to the rules in conduct of the Organiser and
Location Holder in relation to the Event for which OST supplies the Tickets.

8.2 Prior to the Event the Organiser, Location Holder, security personnel and/or the police
are entitled to search the Consumer for the possession of unauthorized items and
confiscate, once permission is granted or if there is a suspicion conform the Article 27 of the Code of Criminal Procedure.

If the requested permission is not granted, the Organiser, security personnel and/or the police have the right to refuse this person access to the Event. Confiscated items will be returned to the owner after the Event, if possible, unless these are legally prohibited items.

8.3 At all times, the Organiser and Location Holder reserve the right to deny access to the Location to visitors who arrive after the start of the Event.

8.4 At all times, the Organiser and Location Holder reserve the right to make video and/or
sound recordings of the Event. The Consumer declares that he/she is aware of and agrees
with the above and renounces the right to oppose to the use of his/her portrait/likeness in the
context of the publication or reproduction of these images.


Article 9 Modification General Conditions

OST reserves the right to modify these General Conditions. These modifications will be
effective immediately after the new General Conditions have been placed on the OST